Shipping policy

Shipping Policy

Processing Time:

• All orders are processed within 1-3 business days.
• Orders are not shipped on weekends or holidays.

Flat-Rate Shipping Costs:

Australia:

• • Standard Shipping: $7 (3-5 business days)
  • Free Shipping: Orders over $100
    

International Shipping:

• • Standard Shipping: $15 (6-20 business days)
  • Express Shipping: $35  (3-7 business days)
    
    

United States Shipping:

• • Standard Shipping: $20 (6-20 business days)

Shipping Carriers:

• We use Australia Post for all domestic Australian shipping for international orders.
• All packages come with tracking for your peace of mind.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email.
• You can track your order by visiting the tracking website provided or checking the link in your shipping confirmation email.

Customs & Import Taxes:

• Please note that customs fees, duties, and taxes may apply to international orders, and these fees are the responsibility of the buyer.
• We cannot predict or control any additional charges once the package has arrived in your country.

Lost or Damaged Packages:

• If your order is lost or damaged during shipping, please contact us at accounts@jojosdreamart.com so we can resolve the issue.
• We will do our best to assist you, but we are not responsible for damages or lost items caused by the shipping carrier.

Address Accuracy:

• Please double-check your shipping address before completing your purchase.
• We are not responsible for packages that are delayed, returned, or lost due to an incorrect address.

Changes to Shipping Policy:

• We reserve the right to update or modify our shipping policy at any time. All changes will be posted on this page.